BA421 Week 8 Final Exam
1. A team has all the following components EXCEPT:
B)
Teams work together regularly.
C)
Teams share a goal.
D)
Teams have individual “stars.”
B) referent power.
C) expert power.
D) legitimate power.
B) Say anything negative about a boss, friend, or colleague.
C) Don’t act like a newspaper reporter.
D) Use e-mail to start or perpetuate a feud
B) referent power.
C) expert power.
D) coercive power.
A) Team dynamics
B) Groupthink
C) Mediation
D) Collective bargaining
B) dreams big and transforms those dreams into strategic action.
C) is all action and little vision.
D) is low both on vision and stimulating action.
A) cross-functional teams.
B) vertical teams.
C) self-directed teams.
D) functional teams.
B) distributive justice
C) groupthink
D) bargaining
B) individualistic
C) consensus builders.
D) reluctant to share power.
B) the poorest form of communication.
C) the richest form of communication.
D) impersonal one-way communication.
A) discernment.
B) nonverbal communication.
C) communication champion.
D) channel richness.
A) strategy.
B) opportunities.
C) threats.
D) strengths.
the glass ceiling.
B)
uncertainty avoidance.
C)
power distance.
D)
ethnocentrism.
A) conflict and disagreement.
B) establishment of order and cohesion.
C) cooperation and problem solving.
D) orientation.
A) to communicate the big picture — the vision.
B) to serve as a communication champion.
C) both to communicate the big picture — the vision and to serve as a communication champion.
D) to communicate written information, facts, and dat
A)
B) strategy.
C) core competence.
D) mission.
B) What are our weaknesses?
C) Where are we headed?
D) What is our situation?
A) avoiding style
B) competing style
C) collaborating style
D) accommodating style
A) inclusion
B) discrimination
C) uncertainty avoidance
D) ethnocentrism
B) a leader concentrates on what to say next rather than on what is being sai
C) total attention is focused on the message.
D) active listening is an ongoing part of a leader’s communication.
B) all cultures have value.
C) everyone in the organization has the same attitudes about work and life.
D) one’s culture and subculture are inherently superior to other cultures.
A) decoding
B) channeling
C) encoding
D) creating “noise” around
A) Inclusion
B) Collectivism
C) Ethnocentrism
D) Diversity training
A) consider trends in technology.
B) use SWOT analysis.
C) use the Hersey and Blanchard Situational Theory model.
D) develop industry foresight.
B) detecting unarticulated messages hidden below the surface.
C) trying to convince others to agree with a point of view.
D) listening carefully for undercurrents that have yet to emerge.