five questions on management

Question 1

Define workforce management. What are the activities included under workforce management? What are the objectives of an effective workforce management system?

Question 2

Define process management and list the major activities involved in process management. Also, differentiate between value-creation processes and support processes.

Question 3

What are customer contact requirements?

Question 4

Describe the similarities in the quality improvement philosophies of Deming, Juran, and Crosby. Also, describe the three steps to quality which summarize Feigenbaum’s quality philosophy.

Question 5

Why is it important for organizations to internalize quality at the personal level? Also, discuss the “quality revolution” that took place in the United States after 1960s.

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