Human Resource Management

An operations manager manages processes and procedures.

An operations manager must also be a strong and confident leader. In this Discussion, consider what the leader side of the operations manager looks like and to consider what leadership attributes the operations manager must have to be effective. Also, assess your current leadership skills on the same criteria.

To find this out, view the videos listed for this activity and/or conduct research in the KU virtual library on this topic. Review and synthesize the information provided with the information that you find on this topic. Your answers must demonstrate your understanding of the concepts and principles identified within the textbook, course information and activities, but also from independent academic quality research to solve these challenges. Remember to cite each source that you use!

1. Daniel Goleman Leadership and Rapport Building- http://www.youtube.com/watch?v=IGKkeXf5y8E&feature=related
2. Jack Welch on Leadership and the state of corporate America- http://www.youtube.com/watch?v=l1D8vDpPbG0

As a professional you should have the ability to discern if information/knowledge is authentic and credible. You should be able to decide if information/knowledge has relevance or has resonance. Discuss what attributes/qualities/skills that an operations manager has to have in this role (operations manager) to be effective and successful in the organization.