I need them all correct
Question 1.1. Which of the following is a foundation premise of service-dominant logic? (Points : 1)
The customer is always right.
Only post-industrial economies are service economies.
Goods are distribution mechanisms for service provision.
Money is the fundamental basis of exchange.
Question 2.2. Of the nine dimensions of service competition, three are regarded as most likely to become service losers. Which of the following is not one of those three vulnerable dimensions? (Points : 1)
Question 3.3. Which of the following, according to Daniel Bell, is not true of preindustrial societies? (Points : 1)
Agriculture, mining and fishing
Question 4.4. Division of labor is the hallmark of an industrial society. (Points : 1)
Question 5.5. Impersonal bureaucratic and hierarchical organizations that treated people like things flourished in the preindustrial society. (Points : 1)
Question 6.6. The use of micromarketing has the potential to cause customer concerns about invasion of privacy. (Points : 1)
Question 7.7. The concept of economies of scale is best described as: (Points : 1)
the replacement of fixed costs with variable costs.
selling a wider range of products.
a synonym for economies of scope.
the replacement of variable costs with fixed costs.
Question 8.8. From a marketing perspective, services, unlike goods, involve transfer of ownership. (Points : 1)
Question 9.9. Which of the following is not a role of information technology? (Points : 1)
Creating a barrier to entry for competitors
Managing multisite operations
Question 10.10. In the past 100 years we have witnessed a shift in emphasis from services to agriculture and industry. (Points : 1)