Operations Management

Complete the Process Design Matrix.

Develop a 700-word Executive Summary in which you identify appropriate design approaches for the selected product and service used in the Process Design Matrix.

  • Differentiate the service process and the manufacturing process. Explain the reasons for the differences.
  • Explain how this can be applied to processes within your work or personal life and provide examples.

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Process Design Matrix

Complete the process design matrix.Select one service with which you are familiar and one product with which you are familiar.Select the best process approach for each (e.g. service – production line, self-service, or personal attention approach; product – job shop, batch, assemply line, or continuous flow) and include 3-5 line items about each aspect.

Process Design Aspect

Service

Product

Design focal point

Strategy

Process design approach

Process map

Process Performance Measurement

Factory location

Facilty layout

Process design

Scheduling

Producting planning

Workforce

Quality

Capacity

Inventory





 
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