Perception-checking in three steps
1- Describe the behavior you noticed
2- Consider at least two possible interpretations of the behavior.
3- Request clarification about how to interpret the behavior.
– Provides accuracy instead of assuming our first interpretation is correct.
– Is a cooperative approach to communication.
– Minimize defensiveness through face-saving
– Require both the verbal and nonverbal elements to match
There more instructions in the attachment below.