Read chapter 11 https://bookshelf.vitalsource.com/#/books/9781284158823/cfi/6/44!/4/2/4/2/[email protected]:01. Communication may be spoken, written, formal or informal. The text describes five communication practices (e.g. face-to-face, voice mail, etc). What are the pros and cons of these practices? Provide examples.2. What are some communication barriers (e.g. internal and external forces) described in the text? How might a healthcare administrator or leader address these communication obstacles?3. The effective healthcare communication video described communication between workers and patients. How might a healthcare administrator use strategies from chapter eleven to improve communication between workers and patients?
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