What specific operations competences must Flextronics’ have in order to make a success of its…

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1. How does Flextronics’ operations strategy help the company to satisfy itscustomers?

2. What specific operations competences must Flextronics’ have in order to make a

success of its strategy?

3. Compare the operations strategies of Flextronics and a full-service airline such as

Ethiopian Airlines.

Practical Study Activities

1. Write down five services that you have ‘consumed’ in the last week. Try to make

these as varied as possible. Examples could include public transport, a bank, any shop

or supermarket, attendance at an education course, a cinema, a restaurant, etc.

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