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1) Chapter 12 Troubleshooting Questions

Troubleshooting starts with asking the right questions to fully understand and resolve the problem. It’s also important to not to use technical terms when talking with someone that is not so technical or unfamiliar with the system. There’s nothing worse than spending time going down the wrong troubleshooting path. Here’s a list of questions to ask:

Would you describe exactly the problem you’re having?

When did the problem begin?

Has the problem occurred before?

What was running when the problem occurred?

Does the problem occur in any other application?

How long had the system been running when the problem occurred?

Have there been any changes prior to the start of the problems.

Has anyone had access to the system other than you?

What troubleshooting steps have you taken?

2) Class Conditions for network down times

Predictive software is very beneficial, especially when troubleshooting network downtime. What predictive software have you heard about?

3) Discussion Question: RAID Devices

Organizations of all types and sizes use data storage virtualization technology. IT professionals need to understand how a Redundant Array of Independent Disks (RAID) device works, how it benefits an organization, and how to troubleshoot issues that arise.

Research two RAID performance issues and describe how to identify and resolve them. Include tools used in the troubleshooting process.

4) Discussion Question Common End User

Research common network performance issues related to hybrid wired and wireless small office networks.

Select three issues you identified. For each issue, describe:

  • The impact to the end users (i.e., what is the end user experiencing that leads to a call for help)
  • Steps to diagnose the issue
  • Steps to resolve the issue
  • Tools used throughout the process

5) Chapter 12 RE: Troubleshooting Methods:

Ask, Narrow and Verify

This three-tiered approach to troubleshooting is both simple and effective. Here’s one example: a networking troubleshooter in a large corporation was speaking with a user who couldn’t log in to one internal application. The user had contacted the help desk to request login credentials. He learned that anyone in the organization should be able to log in.

  • Ask: Through a series of basic questions, the troubleshooter determined the user works remotely. However, the user is able to access both internal and external sites, as well as other internal applications. Everything appeared to be working normally, and the user had never had connectivity issues before
  • Narrow: The troubleshooter was not an expert in that particular application, so she started from what she knows–networking. Based on the fact that the user could log in to other applications and was working remotely, the troubleshooter hypothesized there had to be something about his connection that was a problem for this particular application. She researched the system requirements for the application and then connected remotely to his computer
  • Verify: When connected remotely, the troubleshooter saw a network setting she believed might be causing the issue. She changed the setting and the user was able to log in, but she didn’t leave it there. The troubleshooter had the user verify other connectivity and found that the change prevented him from accessing certain Web sites. She tried a different change to the same setting that let the user log in without disrupting other connections

6) Electronic reserve readings: Re:

Choosing Network Monitoring Software

As you can see, the ideal network monitoring solution gives you the ability to monitor your network in real-time while providing visibility into where possible issues might arise. Selecting the right network monitoring software is critical to help isolate potential issues before they cause network failure. To prevent the costs of unexpected downtime, businesses need to be proactively monitoring their networks at all times.

Managed Service Providers (MSPs) and network integration firms capitalize on this need by providing businesses with 24/7 network monitoring. Part of the Service Level Agreement (SLA) that these service providers offer is ensuring that a business does not sustain crippling downtime, resulting in lost hours, wages, sales, and profits. But what do you do if you cannot afford service providers or technology consultants to constantly monitor and maintain the health of your network?

Intermapper is an easy-to-use network monitoring, mapping, and alerting software that is both affordable and extremely powerful. It utilizes auto-discovery to discover every device in your network, eliminating the need to enter device information manually. With Intermapper, you can also automatically import devices and begin creating network maps that provide real-time insight into the health of your network. What’s more, Intermapper alerts you when a threshold is about to be breached–wherever you are–so you can take action to remedy the problem before it causes an outage.

Intermapper is easy to use and manage; the product even comes with default configurations so you can start using the software in a matter of minutes. Intermapper also integrates with Splunk Enterprise System Logging Server. Splunk is a great solution that, when used in conjunction with Intermapper, provides you with operational analytics that give you incredible visibility into network performance. With Splunk, you’re better able to identify where possible faults, critical events, and configuration issues might arise.

Any IT professional will tell you that technology can have a mind of its own, but having a network monitoring solution in place ensures that you’ll be able to identify issues before they become major problems. You simply cannot prevent a network outage if you are not proactively monitoring your network infrastructure; with Intermapper, you have an affordable, powerful tool at your disposal to always keep your business up and running.

 

 
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