(http://asq.org/knowledge-center/case-studies-corning.html) this is the case study
This week we have learned that performance excellence, sometimes referred to as business excellence, refers to increasing the consumer’s perception of value and a focused responsibility on the part of organizational members to quickly identify and correct problems. Operational/Performance excellence includes a series of intangible assets that will allow companies to continuously improve in areas of performance and quality that create a competitive advantage for organizations. This supports the theory that while the consumer may play a part in identifying quality issues, the organizational stakeholder has a responsibility for quality and is an important factor in performance and operational excellence. This is also aligned with the concept that all stakeholders share in the benefits of business and performance excellence.
This case study is an examination of the renewal of quality at Corning in the decade since 2002. It is a story of quality, innovation, operating excellence, and renewal, but above all, it is a story of leadership. The great companies overcome the obstacles, and the poor companies fall by the wayside.
Review the Case Study: The Corning Journey to Performance Excellence Part 1 and 2. (http://asq.org/knowledge-center/case-studies-corning.html) this is the case study
Through research from sources provided in the course and from academic and scholarly resources outside of the course, evaluate and discuss the following elements:
- Discuss the impact of leadership on improving and increasing the quality and performance excellence at Corning.
- What elements of the Corning case study do you feel could be applied in your current or a former organization where you are or have been a member?
- Discuss how Corning’s strategies meet the standards of continual improvement for performance excellence (Evans, 2017, pg. 33).
The paper should contain the following APA formatted elements:
- Title Page.
- Body of the essay (Your researched response) 750 words .
- References Section.