Discuss the Arguments of Two Managers in the Situation

Q. 4 (a) Two managers (manager A and manager B) of XYZ Company attended a seminar on

Corporate Social Responsibility (CSR). After attending the seminar both the managers

developed conflicting viewpoints about CSR. They both started to argue; Manager A,

said ì CSR activities are unnecessary burden on organizations, and these activities

result in increased cost and reduced prof it margins. In response to it manager B said,

ì These activities should not be seen as expense or cost rather it should be treated as

investmentî.

 What arguments you think manager A can give to support his viewpoint?

 What arguments manager B can give to support his viewpoint?

(b) Total Quality Management (TQM) program has become very important for all types of

organizations in today’s highly competitive and challenging environment. Elaborate.