discussion-4-15
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Watch the video,
Saving Sight: The Toyota Effect (Links to an external site.)
This video, developed by Toyota, profiles how the eye clinic at Harbor-UCLA hospital, where patients were going blind waiting months for medical services, was able to use principles of the “Toyota Way†and change management practices to dramatically reduce its patient backlog.
Discuss each of the following:
1. Assume you are trying to implement the “Toyota Way†at a hospital or other health care provider. Describe how you could use the systems model of change in Figure 16.6 to diagnose what to change and to determine how to evaluate the success of the change effort.
Figure 16.6
2. Use Figure 16.8 to describe the resistance to change that you are likely to experience when implementing the “Toyota Way†at a hospital or other health care provider.
3. Discuss how you could overcome any resistance to change and convince your employees that the “Toyota Way†could provide valuable insights in a nonmanufacturing setting.
Figure 16.8
Please discuss in relation to this week’s chapter readings. Support your discussion with at least one credible scholarly resource beyond the article/video. Do not use the textbook as a source.
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