DQ 12-43

slide and Book use.· Critical Concept 12.3, page 315· Critical Concept 12.4, page 318Chapter 12 For Discussion Questions: Answereach, providing the page number in your book that you found the answer is required for each question.Define: governing body, quality management system, quality management plan, risk management,      hospitable environment, organizational culture and performance excellence.List some of the typical participants/groups in healthcare quality activities.Describe the purpose and content of a quality management plan.What is a “hospitable” environment to maintain high quality standards?Identify strategies for overcoming environmental characteristics that are not hospitable to quality      improvement.

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