Imagine that you are the Director of the Admitting Department of a hospital

1) Imagine that you are the Director of the Admitting Department of a hospital, and your strategy to increase patient satisfaction is to hire additional staff to register patients.
Outline the action plan (who, what, and when) that you would use in order to effectively implement your strategy. (Consider a time where you or someone you know visited the admitting department of a hospital.)
2) Create a list of three best practices to follow in the field of health services administration. Rank the best practices in order of importance (one being the most important) and provide a rationale for your ranking.