mediation and conflict resolution

Hello Chris, I Have another homework I need help with, It’s 3 questions need to answer. 

1. In your own words, define workplace mediation.

2. A mediator must possess certain skills to be effective (p. 8). In your opinion, which skills would be critical or more important to have in order to be an effective mediator?

3. There are six main principles of mediation (p. 12). Would you add or delete any principles?

Try to use simple language and I already uploaded the pages from the book. If you have any question let me know.

Thank You mediation conflict .pdf mediation conflict 1.pdf mediation conflict 2.pdf 

 
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