Kiran, D.R. (2016). Total Quality Management: Key Concepts and Case Studies, 1st Edition, Butterworth-Heinemann, 2016. ISBN-13: 978-0128110355
Do Chapter 5 and Chapter 6 complement each other or do they in some ways conflict each other? Discuss 3 specific areas where they could complement each other and 3 areas where they could cause conflict in terms of Total Quality Management. Make sure you are specific in your arguments and provide details.
250 word minimum
please be specific. provide examples to support every statement