BHR 3551 Test 5

Question 11.Leadership in the workplace is mostly concerned with:Answercontrolling and giving orders.influencing and persuading others.taking care of business transactions.disciplining group members.4 pointsQuestion 21.Part of trusting group members is to:Answergive up some control over them.maintain tight controls over them.attend company picnics with them.establish detailed rules for expense accounts.4 pointsQuestion 31.The motivational principle of WIIFM means that people are motivated by:Answerconcern for the welfare of others.self interest.a need to avoid pain.a spirit of excitement and adventure.4 pointsQuestion 41.Team leader Ray should be particularly aware of which of the following suggestions about the use of positive reinforcement?Answerreward the team or group alsokeep the reward the same almost all the timeexternal rewards usually back firelet the group decide what behavior will lead to a reward4 pointsQuestion 51.To use negative reinforcement to motivate José, an office temporary, his manager could do all of the following except:Answerput José on probation if he performs poorly.ignore most of José’s actions.give José a “worst employee of the month” award.promise to give José a permanent job if he performs well.4 pointsQuestion 61.Buck is self confident, so he is likely to:Answerregard leadership positions as unimportant.have feelings of inferiority.be composed under pressure.have difficulties handling pressure. ¬4 pointsQuestion 71.Trusting the company and the manager will have the strongest impact on which component of expectancy theory?Answereffort to performance expectancyperformance to outcome expectancyvalenceemployee initiative4 pointsQuestion 81.Positive reinforcement cannot work without giving ________ to individuals.Answergenerous prizesfrequent feedbackcontinuous reinforcementjust punishments4 pointsQuestion 91.Marilyn asks, “If I work hard, will I get the job done?” She is illustrating which aspect of expectancy theory?Answerperformance to outcome expectancyvalencebehavior modificationeffort to performance expectancy4 pointsQuestion 101.A survey of a large number of employees indicated that the trait they valued most in a manager is:Answerhonesty and integrity.an in-your-face attitude.emotional intelligence.visionary perspective.11. Identify several factors in text Figure 10-1 that you think would be particularly effective in motivating managers and professionals. Explain your reasoning. APA Guidelines are to be used for your in-text citations and sources.12. Describe emotional intelligence. Why does a leader need good emotional intelligence? Shouldn’t a leader be a take-charge person focused on obtaining results like making money or winning ball games? Give an example of a leader you have experienced that had good emotional intelligence. APA Guidelines are to be used for your in-text citations and sources.

 
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