Conducting a Needs Assessment

Assume you are consulting and you have been asked to conduct a comprehensive assessment to determine the training and development needed to elevate the performance of 25 employees in a sales support call center. Your goal is to identify a training program that will address the collective needs of the group.

1.What preliminary information would you gather before conducting the needs assessment? Provide a rationale for your decision.

2.Describe the various steps you would take in conducting the actual assessment.

Write your responses in about 300 words

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