EASY Project: Customer Satisfaction survey – I PROVIDED A RUBRIC AND EVERYTHING . SUPER EASY

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Your employee handbook is almost complete. With the understanding of the importance of customer service and satisfaction, you have decided to include a copy of a customer satisfaction survey in your handbook so that employees can see what they are being assessed upon by patients and how to improve patient care and satisfaction.

This week for your project you will have two parts; creating a customer service survey and a memo to employees:

Part A Requirements:

  • Create a customer satisfaction survey related to your healthcare organization using Survey Monkey
    • Please sign up for Survey Monkey (you can obtain a free, limited account) and create a survey. Visit http://www.surveymonkey.com to create your account. You will notice that you can create a variety of question types. Be creative and explore all of the options.
    • Develop a survey of at least 10 different questions pertaining to patient satisfaction and experience at your organization that can be used to make organizational improvements.

Part B Requirements:

  • Create a memo for employees explaining why the customer survey was created and how it was created.
  • Determine the appropriate manner of communication and content and use effective skills and organization when drafting your memo.
  • Use proper memo formatting.
  • Remember to apply a tone that’s suitable for your employee audience.
  • Include the Survey Monkey customer survey link you created at the end of your memo so employees can review it (and it can be graded by your instructor).

Save your assignment as a Microsoft Word document.

When you make an account for survey monkey, make sure to send me the login n password…. Just make an account up like student1234 or something like that without using names etc.

PLEASE MAKE SURE TO USE APA FORMAT. TITLE PAGE AND REFERENCE PAGE.

PROPER SPELLING AND GRAMMAR WITH COMPLETE SENTENCES AND NO PLAGIARISM!

RUBRIC: Module 04 Rubric

Criteria

Points

Writing is free from spelling and grammar errors. Used proper writing mechanics including proper grammar, sentence structure, transitions, and punctuation

10

Used Survey Monkey to create survey and included the link to survey.

10

Developed an appropriate customer satisfaction survey for the healthcare profession using at least 10 questions

10

Created a memo for employees explaining why they created the survey and how it was created.

20

Determined the appropriate manner of communication and content, and to use effective skills and organization when drafting memo.

5

Used proper memo formatting.

5

Applied tone that was suitable for an employee audience

10

Total

70
 
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