Service Operations Management, business and finance homework help

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Need 400 words

The Science Of The Customer Experience: A Consultant, A Blindfold, And Your Customer’s Service Memories ( this is the article copy and paste it in search bar).


People most clearly remember the first thing that happened to them. After reading the article, “The science of the customer experience: A consultant, a blindfold, and your customer’s service memories“, provide a brief but concise experience of your engagement with a host or hostess at a restaurant you have visited recently. Can you recall your first discussion with the person? Would you patronize or recommend the restaurant to others?

——————————————————————————————————————————————————————————Need 3 pages not included the title or reference

three-page paper (excluding title and reference pages), according to APA style guidelines, on the following items.

answer theses two question

  • Develop service concepts that Bert Nystrom should deliver in Build-it stores.
  • Describe the operational challenges he faces in delivering these services.
  • The case study is in the attachment
 
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