Based on the Case Study “Best Buy Co., Inc.: Sustainable Customer Centricity Model?”, Case 22, starting on page 22-1, complete the following requirements:
- identify their resources, capabilities, and core competencies
- Write two findings of fact, with a fully justified recommendation/justification
Addendum, identification of their resources, capabilities, and core competencies; and three findings of fact. Each finding of fact will require a justified solution, each a minimum of one page each. Support your recommended solutions with rational thought learned from the course material, other courses, and real-life experiences.
Synopsis: Should be 2-3 succinct paragraphs providing an overview of the case. This should be the first part of the case study submission.
Core Competencies: Bulletized. Ensure they are first listed as a resource or capability and meet all four of the required criteria: Rare, valuable, costly to imitate, non-substitutable